Help
Support
Contact us
Email us and we'll reply within 2 business days.
What to include
To help us solve your issue quickly, please include:
- the name of the app;
- your device model and operating system version (for example, iPhone 15 on iOS 26, or Pixel 9 on Android 16);
- the app version, usually found in the app's settings or About screen;
- a description of the problem and the steps that led to it; and
- screenshots or a screen recording, if helpful.
Please don't send passwords or payment card details by email.
Subscriptions and billing
Purchases and subscriptions are processed by Apple or Google, so they're managed through your app store account.
Cancel or change a subscription
- iPhone or iPad: open Settings, tap your name, then Subscriptions. Apple's guide
- Android: open the Google Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions. Google's guide
Deleting an app does not cancel its subscription.
Refunds
Refunds are handled by the app store under its policies, and we can't issue them directly.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: see Google Play refund policies.
Restore purchases
If you reinstall an app or switch devices, sign in with the same Apple ID or Google account you used to buy, then use the app's Restore Purchases option, where available.
Account and data
- Delete your account: use the delete account option in the app's settings, or follow the steps in our Privacy Policy.
- Privacy requests: to access, correct, or delete your personal information, see Your privacy rights.
Common fixes
Many issues are fixed by updating the app to the latest version, restarting your device, or checking your internet connection. If the problem continues, email us.
Policies
Use of our apps is governed by our Terms of Service and Privacy Policy.